Customer Service Representative
Company: Robert Half
Location: Irvine
Posted on: February 18, 2026
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Job Description:
Job Description Job Description We are looking for a dedicated
Customer Service Representative to join our team in Irvine,
California. In this long-term contract position, you will play a
key role in ensuring smooth operations by coordinating schedules,
handling complex inquiries, and maintaining detailed records. This
role requires excellent communication skills and a proactive
approach to problem-solving. Responsibilities: • Assign Behavior
Interventionists (BIs) to participants based on location, skills,
and compliance requirements. • Collaborate with families and
clinical teams to develop and maintain schedules. • Update and
confirm schedules daily using a computer-based system. • Address
complex scheduling requests and changes with professionalism and
timeliness. • Notify relevant parties of scheduling adjustments and
monitor attendance and coverage needs. • Create and submit accurate
service reports for billing and payroll purposes. • Analyze
contract compliance and address gaps by developing actionable
plans. • Coordinate with Payroll, Billing, and Human Resources to
ensure accurate processing of payments and status updates. • Attend
staff meetings, trainings, and other required sessions. • Provide
cross-training to new scheduling coordinators.• Proven experience
in call center or customer service roles. • Strong skills in order
entry and handling inbound and outbound calls. • Ability to manage
high volumes of scheduling requests efficiently. • Proficiency in
using computer-based systems for record-keeping and scheduling. •
Excellent communication and interpersonal skills. • Detail-oriented
with strong organizational abilities. • Ability to analyze data and
generate actionable insights. • Comfortable working within a
fast-paced environment.
Keywords: Robert Half, South Gate , Customer Service Representative, Administration, Clerical , Irvine, California
