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Account Manager - Remote, CA

Company: Maersk (a.k.a A P Moller)
Location: South Gate
Posted on: November 21, 2022

Job Description:


The Customer Experience Account Manager manages and coordinates activities related to assigned account(s). Creates an environment of innovation and rapid response to client's needs based on a deep awareness of their business from both a tactical and strategic perspective. Participates in the network of Program Managers assigned to our Key Accounts and creates the framework around Cost Optimization, Operational Excellence, Customer Service, and Innovation.

This is a 75% remote position anchored in South Gate.

We offer

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family, this is the place for you!

Performance Team and Damco Distribution, now part of the Maersk global organization under a combined Warehousing & Distribution division, offer third party logistics services to over 500 customers. Encompassing almost 15 million square feet of warehousing capacity throughout the country and a large transportation segment capturing a variety of services, we have key supply chain hubs in the Los Angeles and New Jersey/New York areas, and other facilities along the Western & Eastern coasts along with multiple locations in the Midwest. Delivering significant sales and profitability growth, we will drive the Inland Logistics and Services business for the combined US business units for Maersk.

Key responsibilities

* Serve as the key point of contact with internal and external stakeholders.

* Coordinate with warehouse personnel to oversee incoming and outgoing account activities to ensure accuracy, completeness and condition of shipments.

* Error and complaint resolution.

* Manages project changes in account activity

* Communicate with internal and external customers.

* Follow up on all special projects.

* Follow up on all past due monies related to account.

* Prepare daily and monthly KPI reports.

* Communicate with internal and external stakeholders any concerns and/or issues that may impact their respective organizations.

* Communicate with internal and external stakeholders any ideas and solutions that may benefit their respective organizations.

* Travel 25%

We are looking for


* Excellent interpersonal and communication skills.

* Previous experience in supply chain, transportation, or distribution required.

* Ability to establish and maintain effective relationships with management staff, employees, and service providers.

* Exceptional problem-solving skills and proven experience of relationship management through business change and growth.

* Strong analytical and organization skills.

* Extremely proficient with MS Office programs and strong overall system skills (YMS, TMS, WMS).

Education or Experience:

* Bachelor's degree (B. A.) from four-year college or university; or equivalent combination of education and experience.

You must be authorized to work for any employer in the US.

Local candidates only; no relocation assistance is provided.

All qualified applicants will receive consideration for employment without regard to race, color, religion and religious creed, age, sex, gender, sexual orientation, gender identity, gender expression, national origin, ancestry, physical and mental disability, medical condition, genetic information, pregnancy, military and veteran status, citizenship status, marital status, or any other basis protected by law.

We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. If you are interested in applying for employment with Performance Team- A Maersk Company in the U.S. and need special assistance or an accommodation to use our website or to apply for a position, or if you need a reasonable accommodation to perform a job, please contact the Human Resources Department by calling 844-447-7878 or emailing Determination on requests for reasonable accommodation are made on a case-by-case basis.

Keywords: Maersk (a.k.a A P Moller), South Gate , Account Manager - Remote, CA, Executive , South Gate, California

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