Strategic Account Manager

Company: Delta Dental of California
Location: Los Angeles
Posted on: April 16, 2024

Job Description:

JOB DESCRIPTION

As our Strategic Account Manager, you'll guide our top large clients, making sure we hit revenue goals. You'll handle renewals and upsells, making both customers and the company more successful. Imagine being the architect of our client accounts, leveraging your strategic consultant skills to drive success. Your secret? Great people skills, with a focus on build partnerships that work for everyone. Your dedication to transforming challenges into triumphs leads to more favorable results for everyone involved.

If this sounds like you, and you live in the Pacific or Mountain time zone, apply today!

RESPONSIBILITIES

• Strategically and proactively manages large accounts to drive the right solutions, balancing the needs of the client with that of the business.
• Maintains and grows revenue base through upsells, account retention, and specifically improving financial gains at renewal.
• Creates renewal strategies and rate recommendations based on financial analysis and utilization data, with an eye on crafting solutions that are win-win.
• Manages pipeline with a 2+ year outlook and drives opportunities for revenue growth.
• Applies analytical skills and leads deal tactics based on comprehensive market knowledge, in collaboration with cross-functional peers.
• Creates effective presentations and conducts impactful business reviews that help existing customers understand the value our products.
• Acts as the primary point of contact, liaises between the customer and internal teams to ensure exceptional customer experience.
• Through effective collaboration, coordinates the account service and successfully develops high-quality partnerships with external stakeholders.
• Resolves customer concerns timely and brings creative solutions to bear, including identifying opportunities to expand/enhance services/processes to benefit all stakeholders.
• Other duties as assigned or requested.
  
  QUALIFICATIONS
  
  
  • 2+ years of related experience with bachelor's degree. Experience in lieu of degree will be considered.
  • Presently resides within Pacific or Mountain Time Zone, with preference for candidates in California.
  • Ability to travel throughout California, up to 50%, including overnight, use of personal car and ability to sustain expenses until reimbursed.
  • Advanced business math and analytical skills with the ability to position financial outcomes that contribute to revenue goals across assigned portfolio.
  • Excellent consultative selling and negotiation skills with the ability to influence decision makers.
  • Strong time management skills and experience with simultaneously managing overlapping projects under tight deadlines.
  • Skilled at working independently, demonstrated resourcefulness and requiring little oversight.
  • Excellent communication skills, both written and verbal with special emphasis in formal business presentations.
  • Advanced problem-solving skills with ability to work cross-functionally to resolve issues and generate results.
  • Outstanding attention to detail and strong organizational skills.
  • Proficiency with Microsoft Office (Word, Excel, PowerPoint, Teams) and CRM (Salesforce).
    Licenses
    
    • Active State life and health producer license or ability to renew this license within 90 days of employment is required; must maintain license through completing continuing education requirements.
    • Active Driver License, valid and in-state.
      Base Pay Information
      
      The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities, related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. $59,000 - $130,900
      
      ADDITIONAL INFORMATION
      
      Rewards to make you smile! We don't just want to make our customers happy - we want to give our employees a reason to smile, too. Delta Dental's comprehensive benefits package includes:
      
      
      • Generous paid time off plus 12 holidays and your birthday off!
      • Low-cost premium medical insurance options
      • 100% paid dental and vision insurance
      • Generous 401(k) matching and flat contribution
      • Social responsibility and volunteer opportunities, including 16 paid volunteer hours annually
      • Employee LiveWell program, focusing on overall employee well-being
      • Fertility and diabetes benefits
      • Employee discount program: AT&T/Verizon, entertainment, travel, and more!
      • Culture of learning: career development and tuition reimbursement
      • Career growth: we love promoting from within
        Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
        
        Please note, Delta Dental will not sponsor applicants for work visas for this position.
        
        #LI-Remote
        
        ABOUT THE TEAM
        
        At Delta Dental, our success is only as strong as the people who execute it! We take enormous pride in being the nation's most recognized and widely-used provider of dental insurance - and we've come this far by living our core values of innovation, excellence, service and trust. Our vision is to motivate and empower every employee so that we're all inspired to take exceptional care of our customers, providers and ourselves. We believe in integrity, accountability, collaboration, and giving every employee equitable opportunity for their voice to be heard and development to be fostered.
        
        If you're excited about the prospect of transforming the future of health care and growing in your career, join our smile revolution!
        
        To see some of the smiling faces behind Delta Dental and to learn more about what our values and culture look like in action, connect with us on social media: Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn.
        
        We are part of the Delta Dental Plans Association, a network of companies that provides dental coverage to 74 million people in the U.S. Delta Dental of California, Delta Dental of New York, Inc., Delta Dental of Pennsylvania and Delta Dental Insurance Company, together with our affiliate companies, form one of the nation's largest dental benefits delivery systems, covering 33 million enrollees. All of our companies are members, or affiliates of members, of the Delta Dental Plans Association, a network of 39 Delta Dental companies throughout the country.
        
        Delta Dental is an equal opportunity employer. We are committed to building and maintaining a diverse and inclusive workplace for all employees. Applicants will not be discriminated against because of race, color, religion, creed, national origin, ancestry, citizenship status, sex (including pregnancy), sexual orientation, gender or identity expression, age, disability, marital status, medical status, veteran status or any other status protected under federal, state, or local law. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
        
        Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico or other US Territories at this time.
        
        Proof of eligibility to work in the United States must be provided if selected for hire.
        
        *Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York
        
        If You Are A Current Employee Click Here To Apply

Keywords: Delta Dental of California, South Gate , Strategic Account Manager, Executive , Los Angeles, California