Technical Product Support Specialist
Company: VirtualVocations
Location: Vista
Posted on: May 21, 2025
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Job Description:
A company is looking for a Technical Product Support Specialist
III to provide mid-level technical support and improve customer
service processes.
Key Responsibilities
Provide mid-level technical product support to customers via
various communication channels
Investigate escalated issues and update incident logs while
conveying customer feedback
Lead and support a team of call center specialists while developing
strategies to improve operations
Required Qualifications
Bachelor's degree and 3+ years of experience, or 11 relevant years
of experience in lieu of a degree
Experience with technical product support
Understanding of basic software engineering terminology
Keywords: VirtualVocations, South Gate , Technical Product Support Specialist, IT / Software / Systems , Vista, California
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