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Customer Service Associate - South Gate, CA

Company: Maersk
Location: South Gate
Posted on: May 3, 2021

Job Description:

Customer Service Associate - South Gate, CA

CALocalSupply Chain/Logistics OperationsRef.: MA-265341Your shoes were likely made in China. Have you ever wondered how they got to your local retailer? Or what's in that shipping container going down your local highway?

At Maersk Distribution and Warehouse Services, we know. In fact, we facilitate the distribution and movement of freight every single day.

Each of our client's supply chain is evaluated to optimize efficiency from factory production, all the way to end user delivery. The goal is not only to minimize lead times but also to minimize inventory levels and costs, thus making the client's business more flexible.

Our warehouse network spans from East to West Coasts of the United States and in Canada. Our services include transloading and automated sortation, cross-docking, replenishment, drayage management, and inland transportation.

We are looking for a Customer Service Associates to join our North America Warehouse and Distribution team.

This position will be based in South Gate, CA.

We OfferWe offer you an exciting global career at the forefront of world trade.

Working with the best people in a global team culture with future growth opportunities in an industry that has a significant impact on the world economy

We're proud of our people who define our company's industry leadership, global team culture and customer-centric focus every day.

When you join our team you join a truly diverse, global organization in a fast-moving, values-based, work environment where you can grow on the job, create and shape our digital solutions, tap into industry-leading talent development initiatives, enjoy working with your colleagues and broaden your world view through our international job postings. We offer competitive compensation and benefits for full-time employees including health, dental and vision insurance, a 401k savings plan with an employer match and paid time-off - and our parental leave policy is recognized world-wide as one of the best in the industry.

Global scope

Every company, every country wants access to a competitive shipping, logistics and port system - and our people have created one company that offers one, easy-to-use solution to all their shipping needs.

Maersk is unique

Maersk is uniquely positioned to play a significant role in global trade, creating opportunities that help countries, companies and people succeed. Our vision is simple: Maersk is the global integrator of container logistics, connecting and simplifying our customers' global supply chains. We do this through the global scale of Maersk, the world's largest shipping line; our Logistics and Services expertise that help customers manage their global supply chains; and through our port operator, APM Terminals, one of the largest container terminal operators in the world with the most strategic locations to serve global supply chains.

Join us and play an important role on our team lifting global trade every day!

Key ResponsibilitiesThe Customer Service Associate is to ensure accurate and timely movement of freight to specific destinations within the customers level of service standards. The ideal candidate will be processing and organization of all documentation needed to initiate and complete movement of freight.

Key Responsibilities:

  • Verify all delivery orders and bills of lading have been received and are correct
  • Check that data is correct in the system and input any missing data
  • Ensure that the WMS system is updated and accurate
  • Ensure that all documentation is processed in a timely manner
  • Record all customs clearance received from the broker daily.
  • Maintain data integrity so that distribution can be received with no exceptions.
  • Process paperwork out to operations at a container level.
  • Make sure all diversion are accounted for and noted on consoles properly.
  • Communicate on a daily basis with customer, broker and other departments, including managers and/or supervisors when issues arise.
  • Monitor and report any level of service failures to the Customer Service Manager.
  • Handle all requests from customer in a timely manner.
  • Assist other CSR staff as needed and when time permits.
  • Cross train in other areas of the team
  • Customer claim processing, reporting, and procedure compliance facilitation. Partner with Facility Manager to determine best process for resolving claim. This may include implementing new procedures that will serve as "check and balance" to eliminate further claims.
  • Support Maersk Distribution's commitment to quality, which includes customer specific Quality program(s), training requirements and work instructions.
  • Special projects as assigned.
  • Performs job related duties as specified by management


  • High school diploma/GED, Bachelor's degree preferred
  • 1+ years' customer service experience in the transportation, manufacturing, warehouse and distribution industries. Retail and fast food customer service experience non applicable at this time.
  • MS Word must be able to create and modify docs
  • MS Outlook must be able to manage emails and calendars
  • Intermediate proficiency skills in Microsoft Excel that includes inputting & exporting data, sorting, & filtering data, creating and modifying spreadsheets, using auto sum, basic formatting.
  • Will be working 1st shift starting at 7am-8am until 4pm-5pm.
  • Need to have flexibility to work earlier, stay later and weekends based on customer needs

Personal Characteristics (Soft Skills)

  • Organizational skills, meticulous flow-through skills
  • Excellent communication skills, the ability to work under pressure, and to work independently
  • Must be assertive and self-starter

Preferred Qualifications (nice to have)

  • WMS or Warehouse Management Systems
  • YMS or Yard Management Systems
  • Advanced proficiency skills in Microsoft Excel that includes pivot tables and Macros.

>Last application date: 29 May 2021.

For further information, please contact: must be authorized to work for any employer in the US.

Local candidates only; no relocation or visa sponsorship assistance is provided.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information: All the way.

Keywords: Maersk, South Gate , Customer Service Associate - South Gate, CA, Other , South Gate, California

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