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Associate Scheduler

Company: World Oil
Location: South Gate
Posted on: May 10, 2022

Job Description:

Job DescriptionSalary: Overview Associate scheduler that works within the marketing and customer service department. Fast paced work environment that includes receiving and entering new customer product orders; coordinating transportation and pickup with outside carriers; researching new business opportunities; preparing and submitting bid packages and additional marketing related support. Primarily business hours but may require overtime and after hours support of marketing efforts. Responsibilities:

  • Provide support to Marketing & Logistics Manager and operations management on daily basis using Excel and Word, including preparing spreadsheets and documents on a timely basis.
  • Receive and process new product orders via telephone and email.
  • Prepare CalTrans pricing bid packages to acquire new sales opportunities.
  • Interact with customers telephonically and occasionally in person to support existing relationships.
  • Perform data entry for product accounting, carrier activities and various operational updates.
  • Work independently to compile daily reporting for operations.
  • Coordinate with 3rd party carriers for sample and product pickup.
  • Track and identify potential bidding opportunities on industry trade sheets ("Green sheets").
  • Track awarded city, county, and state paving jobs on a weekly/monthly basis and effectively communicate scheduling changes to Sales & Marketing and Operations Departments.
  • Manage and complete special project requests by supervisor or upper management.
  • Assist in scheduling refining logistics when necessary.
  • Other duties as assigned and required.Minimum Requirements
    • Basic Problem Solving — On incoming calls, independent thought process related information to develop and evaluate options and implement solutions. Able to handle challenging situations such as angry, confused, or impatient callers and professionally resolve customer complaints or request.
    • Analytical Thinking — Position requires basic analyzing information and using basic logic to address work-related issues and problems upon gathering info. Ability to use online websites and identify relevant information for online forms (e.g. Cal-Trans Estimator tool) as needed. Ability to anticipate problems.
    • Dependability - Job requires being punctual, reliable, responsible, and dependable, and fulfilling work schedule obligations. Be able to identify products and how the products interact with the department requests. Patience, self-control and the ability to work well on a team are desirable qualities.
    • Attention to Detail — Job requires attention to detail and being thorough in ensuring work tasks and assignments are completed timely and accurately. Ability to perform independent quality control by spell checking all emails and documents prior to submission. Display strong organizational skills.
    • Integrity —Must be honest and ethical at all times. Must report any and all discrepancies to the Marketing Specialists or Marketing VP. Must be pleasant, cordial, and display business conduct at all times upon answering or make calls; be able to communicate regarding all types of business , understand weather management processes, engage with employees, customers, or vendors through quality customer service. Adhere to policies.
    • Initiative — Job requires a willingness to take on added responsibilities and challenges as they arise. Attempt to understand project prior to completion, ask questions as necessary in order to provide quality work with information necessary to complete task. Physical Demands: Good hand-eye coordination, hand coordination to type with both hands using all fingers for keyboard typing purposes min. 40WPM, Physically be able to lift 10lbs. Good written and oral communication skills in English/Spanish. Other Physical Requirements:
      • Ability to crouch, kneel, bend or stoop to perform tasks such as checking shipments received from outside vendors. Sign off on outside mail carriers as back-up front desk.
        • Ability to use hands, arms and upper body strength to grasp and office equipment, ability for him or her to grasp rails while walking and climbing stairs to the second-floor executive office. Hearing: Ability to hear detailed telephone instructions in the presence of background noise are required. Environmental Conditions (Physical Surroundings):This position is subject to both inside and outside environmental conditions. 90% of the shift will occur in an office environment with controlled ventilation, 10% answering company calls with follow email or text. This employee is not protected from temperature changes outside the office. Education: Min. High School Diploma or equivalent Language Skills: Speak, Read, Write, and understand English/Spanish fluently. Computer Proficiency: Ability to create, edit and modify Excel spreadsheets (including use of formulas, lookup functions and formatting), Word documents (formatting, tables, layouts, text manipulation) and PowerPoint (create and edit slides); ability to create, send, receive emails and attachments using Outlook.AAP/EEO StatementIt is the policy of World Oil to provide equal opportunity for all applicants and employees. The Company does not unlawfully discriminate on the basis of race, creed, color, religion, sex, sexual orientation, gender, gender identity, national origin, ancestry, age, medical condition or genetic characteristic, physical or mental disability, family care or medical leave status, military status, pregnancy, marital or domestic partner status, veteran status, or any other status protected by state or federal law.

Keywords: World Oil, South Gate , Associate Scheduler, Other , South Gate, California

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