Business / EDI Analyst - IT

Company: Performance Team, a Maersk Company
Location: South Gate
Posted on: November 26, 2022

Job Description:

*Who We Are: *

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family, this is the place for you!

Performance Team and Damco Distribution, now part of the Maersk global organization under a combined Warehousing & Distribution division, offer third party logistics services to over 500 customers. Encompassing almost 15 million square feet of warehousing capacity throughout the country and a large transportation segment capturing a variety of services, we have key supply chain hubs in the Los Angeles and New Jersey/New York areas, and other facilities along the Western & Eastern coasts along with multiple locations in the Midwest. Delivering significant sales and profitability growth, we will drive the Inland Logistics and Services business for the combined US business units for Maersk.

*SUMMARY: *

As a member of the Data Management team the Business Analyst will provide IT customer service, technical troubleshooting, and resolution to internal and external parties. This position will collaborate with the different IT teams, customer, trading partner, and third-party providers to address issues related to EDI interfaces and end to end file flow. EDI Implementation tasks include configuration, setup, testing, certification, documentation, and post-production monitoring.

*ACCOUNTABILITY: *

--- Provide the required levels of customer service to internal and external parties
--- Timely completion of delegated IT project tasks
--- Effective planning and execution of tasks that test and certify delegated IT solutions
--- Compliance to the IT release management process
--- Compliance to Jira, Time Tracking, and Service Now Helpdesk
--- Produce desired results when troubleshooting, managing, and applying resolution to IT issues and/or requests for research
--- Collaborates and works with Application Support Extension Team
--- Cross group collaboration with IT, Operations, Customer, and other Stakeholders
--- Main point of contact for monitoring EDI Flows across all applications and Trading partners

*TASKS AND RESPONSIBILITIES: *

--- Monitors email, phone, and helpdesk queues for new incidents and requests
--- Provides analysis, communication, and resolution to internal and external parties of all Incident and Problem Management cases
--- Develop and maintain knowledgebase articles that are relevant to EDI Support\\Analyst
--- React to alerts for data interface errors and exceptions
--- Analyze the use of new or existing EDI solutions and/or change requests
--- Coordinate EDI downtime, and communicate outages
--- Identify, propose and execute continuous improvement opportunities
--- Administer and apply EDI configuration tasks
--- Implementation tasks such as EDI interfaces, Trading Partner Relationships, and Communication Protocol Setups
--- EDI Analysis, Mapping, and File Generation as needed
--- On call support
--- Create dataflow diagrams
--- Other related duties as assigned
--- Managed File Transfer System
--- Architects EDI message flow as needed.

*Qualifications: *

--- BA degree required
--- 5 years EDI or combination of related IT\\Industry experience
--- Excellent organizational and interpersonal communication skills
--- Ability to multi-task projects and production support tasks
--- Strong problem-solving skills. Ability to work independently and take initiative
--- Preferred but not required based on education and experience:

* No less than 5 years' experience with IT technical support and customer service
* Experience working in Supply Chain Management industry a plus
* Knowledgeable and able to apply skill sets in MSSQL
* Strong understanding of global EDI standards such as XML, ANSI X12, EDIFACT, csv files, etc.
* EDI Mapping or Coding
* Experience onboarding EDI Trading Partners
* Experience supporting and/or operating logistics execution systems and applications including but not limited to WMS, YMS and TMS applications.
* Experience with translation tools such as Seeburger, CLEO, Biztalk
* Has experience interfacing with 3rd party EDI Providers and VANs
* Experience establishing and troubleshooting SFTP, AS2, and VAN setups
* Experience with APIs

*Notice to applicants applying to positions in the United States*

You must be authorized to work for any employer in the U.S.

Performance Team, A Maersk Company (PT) is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities who are applying for positions in the U.S. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

If you are interested in applying for employment with PT in the U.S. and need special assistance or an accommodation to use our website or to apply for a position, or if you need a reasonable accommodation to perform a job, please contact the applicable Human Resources Department by emailing hr.support(at)performanceteam.net. You may also contact the Human Resources Department by calling 844-447-7878. Determination on requests for reasonable accommodation are made on a case-by-case basis pursuant to an interactive dialogue between the applicant and the Company.

Pay Transparency Notice:
https://www.dol.gov/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf

Job Type: Full-time

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Dependent health insurance coverage
* Family leave
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid holidays
* Paid sick time
* Paid time off
* Retirement plan
* Tuition reimbursement
* Vision insurance
Compensation package:
* Bonus pay
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday

Work Location: One location%58047475%

Keywords: Performance Team, a Maersk Company, South Gate , Business / EDI Analyst - IT, Professions , South Gate, California