Sr. Applications Analyst

Company: Maersk (a.k.a A P Moller)
Location: South Gate
Posted on: March 16, 2023

Job Description:

Opportunity

This position has the responsibility for the continued execution of system configuration, changes, and enhancements, in coordination with users, management, and vendors. This position will be assigned IT tickets or incidents. These will be L1, L2, and some L3 categories for troubleshooting and resolution. This position will collaborate with various IT teams to address complex data, logic, system, and process incidents and requests.

We offer

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family, this is the place for you!

Performance Team and Damco Distribution, now part of the Maersk global organization under a combined Warehousing & Distribution division, offer third party logistics services to over 500 customers. Encompassing almost 15 million square feet of warehousing capacity throughout the country and a large transportation segment capturing a variety of services, we have key supply chain hubs in the Los Angeles and New Jersey/New York areas, and other facilities along the Western & Eastern coasts along with multiple locations in the Midwest. Delivering significant sales and profitability growth, we will drive the Inland Logistics and Services business for the combined US business units for Maersk.

Key responsibilities

ACCOUNTABILITY:

* Supports Operations to identify process changes, support business objectives and drive efficiency
* Serve as WMS business super user in configuration, troubleshooting, and future developments
* Solve complex challenges - use your research and superior communication skills to provide clear and accurate resolution paths on incoming tickets in accordance with SLA's
* Ownership and management of assigned IT Help Desk incidents/tickets.
* Create and maintain effective knowledgebase documentation.
* This role has a rotating on-call component that requires some work outside of normal business hours

TASKS AND RESPONSIBILITIES:

* Debug, evaluate or analyze programming code or logic, infrastructure setup and performance, or other IT solution components
* Tasks that ensure that IT systems are up and running
* Translate Application Support needs and opportunities into functional or technical requirements
* Contributes to satisfying requirements thru tasks that assist in delivery activities, including planning, execution, quality assessment, and issue resolution.
* Develop and maintain knowledgebase articles.
* Maintain and analyze various statistics.
* After-hours, emergency on-call support.
* Travel when required.
* Performs other related duties, as assigned.

We are looking for

QUALIFICATIONS:

* Bachelor's Degree in IT, Computer Science, Business Administration, Operations, Logistics, or other related fields, or equivalent experience
* Proficient in MSSQL.
* Experience with providing application user training.
* Knowledge of ANSI X12, XML, and Proprietary EDI/Data Exchange processes
* Very strong functional and/or technical problem-solving skills.
* Excellent organizational, interpersonal, collaboration, written, and oral communication skills.
* Ability to multi-task projects and responsibilities.
* Ability to work independently and take initiative.

Company Benefits:

* Medical
* Dental
* Vision
* 401k + Company Match
* Employee Assistance Program
* Paid Time Off
* Flexible Work Schedules (when possible)
* And more!

Pay Range:

$104 - $135k*

* The above stated pay range is the anticipated starting range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Notice to applicants applying to positions in the United States

You must be authorized to work for any employer in the U.S.

Damco Distribution Services, Inc (DDSI) is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities who are applying for positions in the U.S. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

If you are interested in applying for employment with DDSI in the U.S. and need special assistance or an accommodation to use our website or to apply for a position, or if you need a reasonable accommodation to perform a job, please contact the applicable Human Resources Department by emailing wndhrsupport@maersk.com. You may also contact the Human Resources Department by calling 844-447-7878. Determination on requests for reasonable accommodation are made on a case-by-case basis pursuant to an interactive dialogue between the applicant and the Company.

Pay Transparency Notice:

https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

Keywords: Maersk (a.k.a A P Moller), South Gate , Sr. Applications Analyst, Professions , South Gate, California