Complaints Investigator Technical Investigator - (JP9988)
Company: 3 Key Consulting
Location: Thousand Oaks
Posted on: April 6, 2026
|
|
|
Job Description:
Job Title: Complaints Investigator Technical Investigator -
(JP9988) Location: Thousand Oaks, CA. 91320 Employment Type:
Contract Business Unit: Complaints Trending Duration: 3 years
Notes: Onsite Posting Date: 03/23/2022 3 Key Consulting is hiring a
Complaints Investigator Technical Investigator for a consulting
engagement with our direct client, a leading global
biopharmaceutical company. Job Description: Client is currently
seeking a complaints investigation technical investigator in our
Complaints Trending and Investigation group. This position will
report to our Sr. Manager of Complaints Trending and Investigation.
The Complaints Trending and Investigation group at client is a
diverse team working to continuously improve our clinical and
commercial drug delivery devices in order to ensure supply and to
optimize the patient experience. The complaints investigation
technical investigator will conduct technical investigations of
Level 2 and 3 complaints associated with product design and/or
usability issues, as well as conduct trend and consolidated
investigations using data analytics. S/he will be responsible for
the validity and integrity of the investigations and reports,
including the data and its statistical analysis. S/he will also
participate and/or lead in cross functional ideation of design
solutions. The complaints investigation technical investigator
maintains close interaction with the engineering and quality
management functions to contribute to product improvement and
management reporting. Additionally, s/he will support the
implementation and validation of the equipment in the investigation
lab. Why is the Position Open? Supplement additional workload on
team. Top Must-Have Skill Sets: Good oral and written
communications skills. Detail oriented. Technical degree. Day to
Day Responsibilities: Lead root cause analysis of mechanical and/or
electromechanical products to identify root cause using tools such
as tolerance analysis, fishbone diagrams, “5 Whys”, and risk
assessments such as FMEA’s or Fault Tree Analysis Perform trend and
consolidated investigations. Accountable for validity of
statistical assessment of data to identify trends, as well as
ownership of monthly reports Perform technical trend and
consolidated investigations, including statistical assessment of
data to identify trends, as well as generation of monthly reports
Develop and perform relational data analytics in support of
investigations Deliver reports and investigations on time per
client and regulatory requirements Understand customer / patient
use of client’s packaged and/or distributed mechanical and/or
electromechanical products Understand manufacturing processes for
client’s packaged and/or distributed products Support the
implementation and management of the lab infrastructure, including
all equipment used for investigations Provide requirements for lab
and investigational equipment to device development teams in
support of new device platforms Basic Qualifications: Master’s
degree and 3 years of related medical/biopharma development or
Operations experience; OR • Bachelor’s degree and 5 years of
related medical/biopharma development or Operations experience; OR
• Associate’s degree and 8 years of related medical/biopharma
development or Operations experience Preferred Qualifications:
Bachelor’s, Master’s or PhD in Engineering, Science or Biomedical.
2 years of experience in complaints investigation within a
development, manufacturing, post-market or equivalent environment.
Experience with statistics and statistical analysis. Demonstrated
competency in root cause analysis methodology. Experience with
protocol and report writing, process and test development and
execution, and writing standard operating procedures (SOP). Strong
technical writing and interpersonal skills. Results-driven and
detail-oriented team leader. Employee Value Proposition: Exposure
to different departments within client. Red Flags: Job hopping
Interview process: Phone screening followed by in-person interview.
We invite qualified candidates to send your resume to
resumes@3keyconsulting.com . If you decide that you’re not
interested in pursuing this particular position, please feel free
to take a look at the other positions on our website
www.3keyconsulting.com/careers. You are also welcome to share this
opportunity with anyone you think might be interested in applying
for this role. Regards, 3KC Talent Acquisition Team
Keywords: 3 Key Consulting, South Gate , Complaints Investigator Technical Investigator - (JP9988), Science, Research & Development , Thousand Oaks, California
